Frequently Asked Questions

General Questions

Are your tours available in languages other than English?

All our city tours are conducted in English. However, all our day trips and some of the city tours are Bilingual (English and Spanish) with some days also provided also Portuguese option.
If you look for more elevate experience can arrange private tours in your preferred language including Italian, Spanish, French, German, and more. Simply contact us or use the “Customize Your Tour” field when enquiring, and we will confirm availability.

Can I bring my luggage or suitcase on the tour?

For city tours, luggage and suitcases are not permitted. For day trips and excursions, capacity may be limited depending on the transport involved. If you need to travel with luggage, please contact us at least 24 hours in advance (during working hours) so we can check what’s possible for your specific tour. We’ll always do our best to help find a practical solution.

Can the guide recommend a good place to eat during a break?

Our guides are proud locals and genuinely love sharing their city. so yes, feel free to ask! They’ll be happy to point you toward some of their favorite spots for a coffee, a quick bite, or a proper sit down meal. That said, their suggestions are personal recommendations shared in the spirit of local hospitality, and may not suit every taste, dietary need, or budget. They are not professional food advisors, but they do know their city well. So, make the most of them!

Do you offer hotel pick-up or transfer services?

Our group tours do not include hotel pick-up or transfers as standard. However, this service can be arranged upon request for an additional fee. If you’d like to add a transfer or hotel pick-up to your booking, please contact our team at least 48 hours before your tour date so we can check availability and provide you with the best option.
For all our guided tours, detailed directions to the meeting point are included in the confirmation voucher you receive after booking. If you need any further assistance getting to the start of your tour, don’t hesitate to reach out.
Please note that private tours may have different inclusions and arrangements. Our team will be pleased to assist you and provide the best options tailored to your private tour request.

Dress Code

What should I wear or bring?

All our tours include walking section. For some destinations this means passing often across cobblestones, historic streets, and uneven terrain. We recommend wearing comfortable, sturdy walking shoes and dressing appropriately for the weather. Always carry a bottle of water with you, particularly during the warmer months. Please be sure that you are appropriately dressed for some special visiting sites. Check out next question for detailed answer.

Is there a dress code for visiting sites / churches on the tour?

Yes, all churches and religious sites in Italy require visitors to have their shoulders and knees covered, regardless of gender. This is especially important if you are joining any of our Milan Duomo Cathedral tours or any experience that includes a visit to a church, basilica, or other place of worship. We would never want to restrict your style, but please be aware that entry can be refused by the venue itself if the dress code is not met. Unfortunately, this is beyond our control. We kindly ask all guests to check the specific requirements for their chosen tour and dress accordingly. When in doubt, a light scarf or layer in your bag goes a long way!

Booking on Website

Is it safe to book online with Veditalia?

Absolutely. We use secure, encrypted payment processing. Your personal and payment data is fully protected. We’ve been operating since 2011 and are proud members of ETOA (European Tour Operators Association).

How do I book a tour?

Simply choose your tour, select your preferred date and number of participants, and complete the booking online. You will receive a confirmation email with your voucher shortly after payment.

When will I receive confirmation of my booking?

Upon the confirmation of payment, you should receive in couple of minutes your official voucher to the email address you provided upon check out. Before completing your booking please be sure that the information you provided (e-mail and contact number) is correct.

I completed my booking but haven't received a confirmation email. What should I do?

Please check your spam or junk folder first. If you still can’t find it, contact us at [email protected] and we will resend your voucher right away.

I encountered a problem while booking. The page is blank or I didn't receive a confirmation, but my payment went through. What should I do?

Don’t worry! This may occasionally happen due to an unstable internet connection, or if special characters such as accented letters were used in the booking form. Please contact us as soon as possible and we’ll get it sorted right away.

Discounts

Can I use a promo code?

Yes! First time customers can use the code FIRSTBOOKING10 at checkout for 10% off their first booking.

Do you offer discounts for children, students, or seniors?

We do not have senior or student discounts in place for our tours at the moment. However, we offer children’s discounts only on selected tours. You can check whether a discount applies directly on each tour page, just below the “Book Now” button.

Availability

What days and times do your tours run?

All available dates and departure times can be found directly on each tour’s page. Simply check the calendar widget on your chosen tour, select the date you’re interested in, and any available start times will appear for you to choose from. Please note that some tours operate on a seasonal schedule, so availability and timings may vary throughout the year. The calendar will always reflect what’s currently open for booking.

We know that the tour is operating and the date is showing on the calendar but I can't book it, why?

There are a few reasons why a date may appear but not be bookable. The tour may be fully booked with no remaining spaces, the venue or attraction may be closed on that specific date (for example, due to a public holiday), or the tour may have been cancelled due to an unexpected circumstance such as a major local event.

Is advance booking necessary, or can I just show up at the meeting point?

We strongly recommend booking in advance to guarantee your spot. While you are welcome to try your luck on the day, we are not able guarantee an availability. Moreover, our guides are unable to accept payment on the spot while helping the participants for their check-ins. For this reason, we strongly suggest to book ahead.

What if the tour shows as unavailable online, can I still turn up at the meeting point?

Unfortunately, no. If a tour is showing as unavailable, it either means it will not be operating on that date, or it is fully booked with no further spaces available. We are unable to accept walk in guests beyond our confirmed capacity.

Can I book at the last minute?

Absolutely! We welcome last minute bookings, subject to availability. Check our website for open spots for the tour you are interested in. If your preferred tour is fully booked, we may be able to suggest a great alternative, so don’t hesitate to reach out!

Payments

What payment methods do you accept?

We do accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely online at the time of booking.

Will I be charged in Euros?

As we based in EU, all our prices are in Euros (€). Your bank or card provider may apply a currency conversion fee if your account is in a different currency. Please check possible currency differences with your credit provider.

Meeting Points & Tour Day

Where do tours meet?

Each tour has a dedicated meeting point, clearly indicated on the individual tour page and in your booking confirmation email. We recommend saving the details to your phone or taking a screenshot before your tour day, especially when navigating busy city centers. If you have any doubts about the meeting point or start time, please contact our team at least 24 hours in advance and during working hours via Live Chat, WhatsApp, Central telephone line or via email, so we can confirm all the details and ensure you’re fully prepared for the day.

What time should I arrive at the meeting point?

Please plan to arrive at least 15 minutes before the scheduled departure time. This allows our guide to check everyone in smoothly and ensures the tour sets off on time which we appreciate on behalf of all participants. Please note that the late arrivals are not accommodated. Similarly, participation from the next stop is not accepted as the tours follow strict schedules and we are not able to guarantee the possible meeting arrangement different than the original starting point.

What if I'm running late?

If you’re running late, please contact us immediately by phone or WhatsApp on +39 02 4537 0660. We’ll do our best to advise you, but please be aware that tours depart on schedule out of respect for all guests. If our operations team determines that you are unable to reach the meeting point in time, we regrettably will not be able to hold the tour or arrange an alternative joining point.

Where do I meet my tour and guide?

Meeting points vary by tour. Once your booking is confirmed, you will receive a voucher containing all your tour details, including the exact meeting point, helpful tips, images, and a link to Google Maps to make finding us as easy as possible.
All our meeting points are chosen to be straightforward and easy to reach. If you have any trouble locating yours or need a little extra guidance, our team is always happy to help!

Changes & Cancellations

Can I modify my booking?

Yes. Changes to your tour date or number of participants are possible, subject to availability. To request a modification, please contact our team at least 24 hours before your scheduled departure, either by email at [email protected] or via WhatsApp on +39 02 4537 0660. We’ll do our best to accommodate your request.

What is your cancellation policy?

We understand that plans don’t always go as expected. Our cancellation policy is straightforward. For the cancellation requests received within 24 hours to the departure time; 100% cancellation fee applies. No refund can be issued, and changes to dates or times cannot be made within this window. All bookings made within 24 hours of departure are final.
Should you wish to cancel your booking more than 24 hours before the departure time, you are refunded fully.

What happens if Veditalia cancels a tour?

In the rare event that we need to cancel a tour (due to unforeseen circumstances, insufficient participants, or extreme weather), you will be offered a full refund or the option to rebook on an alternative date.

Accessibility & Special Requirements

Are your tours accessible for guests with reduced mobility?

Accessibility varies by tour and destination, as many of Italy’s most iconic sites involve steps, cobblestones, or uneven terrain. We always recommend checking the individual tour page as if a tour is not friendly for reduced mobility it is indicated. If you do not find any indicator on tour page, please contact us before booking as we’re happy to help you find the right experience for your needs.

Do you cater to wheelchair users, motorized scooter users, or guests with mobility impairments?

Unfortunately, we are unable to accommodate wheelchair or motorized scooter users on our group tours. Our group itineraries do not have access to lifts or ramps, and routing around these restrictions would significantly impact the experience for the rest of the group.
However, we do cater to wheelchair users on selected private tours, which can be fully tailored and personalized to suit individual needs. If you’d like to book a private tour and will be using a wheelchair or mobility aid, please contact us by phone, email, or WhatsApp and we’ll be happy to design the right experience for you.

Can I bring a stroller on the tour?

It depends on the tour. Some itineraries have restrictions that make strollers difficult or impossible to accommodate, while others can accept certain stroller types with prior arrangement. To avoid any inconvenience on the day, please contact us at least 24 hours in advance (during working hours) to confirm whether your stroller is suitable for the tour you’ve chosen. We’ll always do our best to find a solution.

After the Tour

I forgot to return the audio equipment provided by the guide, what should I do?

No need to panic! If you have accidentally left with any audio equipment provided during your tour, please contact our team as soon as possible by phone or email. We’ll arrange a convenient collection point where the equipment can be returned. The sooner you get in touch, the easier it is to sort out!

What happens if I leave something behind after my tour?

If you have left a belonging on the bus or at a tour location, please contact our team as soon as possible with a description of the missing item. We will do our best to locate it and get back to you to arrange a collection if it’s been found.
Important note: To avoid any stressful moments, we strongly recommend checking all your belongings before leaving the vehicle or final meeting point. Please keep your valuables (e.g. your passport, ID, credit cards, phone, and camera etc.) together in one bag and on your person at all times throughout the tour.

I'd like to leave a review; how can I do that?

We truly appreciate your feedback! It means the world to us and helps fellow travelers make the most of their Italian experience. Your guide / tour leader will provide you the relevant communication to share your thoughts before the tour concludes. On the other hand, you may also receive an automated follow up message from our team once your tour is complete, with a direct link to leave your review. If you do not receive this communication, you may share the review directly with our team via email to [email protected] or you may evaluate us on Google / TripAdvisor.

Private Tours

Can I book a tour exclusively for my group?

Yes! All our experiences are available as private tours. Private bookings guarantee full flexibility such as having your own dedicated guide, your own pace, your preferred language, and a customized itinerary.

Can I customize the itinerary of a private tour?

Absolutely. Private tours can be tailored to your interests, fitness level, and schedule. Contact us with your preferences and we’ll design the perfect experience for you. You may share your query directly by visiting the page Private Tours or sending us an email to [email protected].